Delivering Strategy
At Organic Mushrooms Online, we are dedicated to delivering fresh, high-quality organic mushrooms directly to your door. Here’s what you need to know about our shipping process:
Order Fulfillment & Processing
* Order Processing Time: Orders placed before 6pm on Monday to Friday will typically be processed and shipped within 14 business days. Orders placed after 6pm or on weekends will be processed the following business day.
* Shipping Confirmation: Once your order has been shipped, you will receive an email notification with tracking information.
* Order Tracking: You can track your order’s progress through the provided tracking link.
Shipping Options & Costs
* Shipping Carriers: We use 1. UPS (United Parcel Service) · 2. FedEx · 3. USPS (United States Postal Service) · 4. DHL · 5. Amazon Logistics · ·6. OnTrac , 7. Pitney Bowes, · 7. R+L Carriers, for delivery.
* Shipping Rates: Shipping costs are calculated based on the destination, weight, and size of your order. You will see the estimated shipping cost at checkout before confirming your order.
* Free Shipping: We offer free shipping on orders over $350.
* Expedited Shipping: If you need your order faster, expedited shipping options are available at an additional cost.
Delivery Information
* Shipping Destinations: We currently ship to World Wide.
* Delivery Time: Delivery timeframes vary depending on your location and the chosen shipping method. You can estimate your delivery time using the tracking information provided in your shipping confirmation email.
* Shipping Address: Please ensure that you provide a correct and complete shipping address. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Packaging & Handling
* Safe & Secure: We carefully package your mushrooms to ensure their freshness and safety during transit.
* Refrigerated Shipping: For orders containing fresh mushrooms, we recommend choosing our refrigerated shipping option to ensure optimal freshness upon arrival.
Order Changes & Cancellations
* Order Changes: We strive to fulfill your order accurately. If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after your order has been shipped.
* Order Cancellations: If you need to cancel your order, please contact us immediately. We will attempt to cancel your order before it is shipped. However, if your order has already been shipped, we will not be able to cancel or refund it.
Damaged or Missing Items
* Damaged Goods: If your order arrives damaged, please contact us within info@organicmushroomsonline.com hours of delivery with photos of the damaged goods and a description of the issue.
* Missing Items: If an item is missing from your order, please contact us within info@organicmushroomsonline.com hours of delivery.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us at info@organicmushroomsonline.com.